The Hotel Russell, London

Russell Square, London, WC1B 5BE

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Het hotel ligt op een van de meest populaire locaties in het hart van Bloomsbury en op enkele minuten lopen van het modieuze Covent Garden, het British Museum e... more

 

£ Kamers vanaf £50 per nacht
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8/10 Algemene classificatie

Categorie Gemiddelde Score
8/10 Check-in proces
7/10 Uw kamer
7/10 Werkzaamheid van facileiten / voorzieningen
8/10 Rust en reinheid in het hotel
7/10 Functioneren van het personeel
8/10 Algemene indruk
8/10 Algemene prijs/kwaliteitsverhouding
  • 5/10 Anonymous ( Jong paar) 

    op  2 juli 2008

    "Overall it was good." (108011642)

    Location of hotel - close to all main tourist areas of London. Facilities in room - shower, tv, a/c. Concierge service was excellent.

    Unknowledgable check in/out staff - couldn't answer some questions, weren't prepared to listen, incorrectly processed my credit card payment, definitely some training issues! Bar closed earlier than expected.

    3 van de 3 personen vonden deze hotelbeoordeling nuttig:

  • 5/10 Anonymous ( Jong paar) 

    op  15 september 2008

    "Everything upto entering the room was fantastic, unfortunately the room itself was poor, the room price was reasonable, but a hotel as attractive as the Russell is seriously letting itself down, having rooms which are drab, dated and far from attractive available to guests. On top of which, only luke warm water came out of both the bath and shower, something which I wouldn't expect in a two star hotel, let alone a four star. I would recommend avoiding the standard double rooms if they are all to this standard." (107185092)

    quick and easy booking, reasonable price.

    Room not to standard described by advertising material, beautiful hotel, but the room was two star standard at best.

    2 van de 2 personen vonden deze hotelbeoordeling nuttig:

  • 8/10 Emma ( Jong paar) 

    van Basingstoke , GB  op  15 september 2008

    Great location - near everything I needed from the stay! Very plush reception area and grand staircase.

    Room was very small and the bed was tiny. Partner is 6ft 6 and we struggled but a small bed somewhere between a single and double.

    2 van de 2 personen vonden deze hotelbeoordeling nuttig:

  • 9/10 Anonymous ( Solo zakenreiziger) 

    op  15 september 2008

    "Overall pleased with the hotel of choice and would stay again if necessary." (107250564)

    Efficient, clean and staff incredibly helpful.

    Location was ideal for what I wanted, and had quite a noisy night with the noise from outside and other guests.

    1 van de 1 personen vonden deze hotelbeoordeling nuttig:

  • 7/10 Alexey ( Ander) 

    van St petersburg , RU  op  2 juli 2008

    Good location: there are a park and underground station nearby, teapot, tea and coffee in the room

    Air conditioner did not work, room faced into internal yard where ventilation system make considerable noise

    1 van de 1 personen vonden deze hotelbeoordeling nuttig:

  • 6/10 Anonymous ( Solo zakenreiziger) 

    op  29 juni 2008

    for the money i paid i expected to find a bottle of water in my room. considering this was meant to be a special room, there was nothing special about it the water in the bathroom took an age to warm up "The concierge will get you a taxi sir" Well he might have done if he had been there. i got my own

    1 van de 1 personen vonden deze hotelbeoordeling nuttig:

  • 6/10 J ( Ander) 

    van Cannock , GB  op  23 juni 2008

    "O.K. Would stay again" (97163547)

    Good location, within easy walking distance of 24hr parking

    Checking in.. Not enough staff on desk at time of checking inn on the day

    1 van de 1 personen vonden deze hotelbeoordeling nuttig:

  • 3/10 Samantha ( Ander) 

    van Harrow , GB  op  13 juni 2008

    "Disappointing" (97464098)

    Rooms were poorly mintained:- 5th floor room poor, rucked up carpets, broken taps, no, hot water through bath tap, stained lampshade,room basic (£175/night!!!) Room 119 upgrade was ok but not great. Inner ring rooms have noisy a/c plant working outside.

    2 van de 2 personen vonden deze hotelbeoordeling nuttig:

  • 9/10 Anonymous ( Volwassen paar) 

    op  18 november 2008

    "Very satisfied. Plan to return next time in London" (107723535)

    Agreeable and helpful staff

  • 9/10 Anonymous ( Volwassen paar) 

    op  6 mei 2008

    "Photographs of hotel room slightly misleading as expecting larger room, however overall experience was great - would recommend this hotel to everyone with, or without, an internet discount deal." (97680811)

    Friendly staff. Clean room with good facilities. Great atmosphere with a sense of historic luxury throughout the hotel.

    Balcony door not locking properly due to broken latch - noise from street below for part of the night.

    2 van de 2 personen vonden deze hotelbeoordeling nuttig:

  • 9/10 Anonymous ( Volwassen paar) 

    op  17 november 2008

    "Overall positive. Staff very polite and accommodating - with exception of the boarding pass p/o problem." (107178413)

    Nice amenities: hairdryer, iron, broadband internet access (for fee), towel warmers, refrigerator, tea hot pot and cookies, phone in bathroom - clean, small room. Supermarket around the corner, walking distance to nice restaurants and the British Museum.

    Shower drain very slow necessitated quick showers, or risk overflow. No place to print out a boarding pass even though I had a laptop & they have computer access near the lobby but no printer. Room was very noisy as it faced the street. If we stayed longer I would have asked for a room change.

  • 7/10 Anonymous ( Volwassen paar) 

    op  17 november 2008

    "On balance value for money, but this was with an internet discount. the full price of the room is not worth it." (107324030)

    Location of Hotel

    Cost of breakfast. The room was OK, but the decor is looking tired.

  • 9/10 Sheila ( Volwassen paar) 

    van Cowes , GB  op  3 juni 2008

    "Superb! Upgrade on arrival because our room wasn't ready. All staff friendly and most helpful. Best hotel we have stayed at for a while." (97969047)

    All in London.com is an excellent site, easiest to use and cheapest rate I found for this hotel. Hotel Russell staff are wonderful, friendly, cheerful and very very helpful.Breakfast was excellent. Room service very fast and efficient.

    Double glazed windows did not keep out the noise of the traffic or the emergency service sirens.. but it is central London! Restaurant not air conditioned so very hot for breakfast.

    1 van de 1 personen vonden deze hotelbeoordeling nuttig:

  • 6/10 Anonymous ( Solo zakenreiziger) 

    op  10 november 2008

    "For a hotel asking the top London rates I would have expected a little more for my money. The restaurant set menu was the best value for money I have expereinced in a long time so made the stay more comfortable. The staff offered no explanation of where to find everything even though I said I had not been to that particular hotel before. The staff were very helpfull if approached though. Always take a printed copy of any internet booking rate and duration of stay!! The decor and security features in the room were calming." (107608363)

    Excellent food and restaurant facilities Room OK although noisy Bathroom provisions and cleanliness good.

    Difficulty with booking in, due to discrepencies with hotel record and internet record. Requests for newspaper not acknowledged Only bare minimum of tea and coffee in room

  • 9/10 Anonymous ( Ander) 

    op  13 februari 2008

    "The website did not do the hotel justice and needs a revamp. Enlarge the photos and give more information about the hotel. Also give the public a chance to book by phone as I had a question that couldn't be answered on the net." (97721334)

    The decor of the room it was modern and very stylish.

    2 van de 2 personen vonden deze hotelbeoordeling nuttig:

  • 9/10 Christopher ( Volwassen paar) 

    van Romsey , GB  op  5 november 2008

    Excellent hotel friendly staff, really made for a lovely relaxing weekend.

  • 9/10 Anonymous ( Jong paar) 

    op  29 oktober 2008

    "Happy memories, hope to revist soon." (107280651)

    Perfectly positioned for sightseeing. Lovely room and attentive, friendly staff on hand to give advice. Puts other hotels in the neighbourhood to shame!

    Bar costs a little pricey but then this is London!

  • 7/10 Anonymous ( Volwassen paar) 

    op  8 oktober 2008

    "Overall good value for money but don't expext a 4* experience" (107306338)

    Great character of building. Excellent location

    Poor quality of breakfast (cheap sausages etc)c.f. list price of

  • 8/10 Richard ( Solo zakenreiziger) 

    van Taunton , GB  op  23 juni 2008

    "Very comfortable stay" (108029298)

  • 9/10 Wilf ( Familie met oudere kinderen) 

    van Northallerton , GB  op  17 juni 2008

    "had a very short stay, but would recommend to anyone. Shame about the cost of breakfasts and drinks." (99160524)

    great location, superb ornate building, very grand feel

    food & drink VERY expensive

  • 10/10 Anonymous ( Solo zakenreiziger) 

    op  16 juni 2008

    "A hotel as a hotel should be. " (99081974)

    Great location. Excellent hotel with great & friendly service. Highly professional and smooth. Impressive building and pleaseant rooms, although small.

    The breakfast was not inluded in the room rate and could be purchased at extra cost. There was a number of good breakfast alternatives in the vincity.

  • 8/10 James ( Volwassen paar) 

    van Exmouth , GB  op  4 juni 2008

    "Value for money but furnishings starting to look a bit jaded.TV could have better adjusted as the picture was blurred." (97029405)

    Very handy for theatres and visiting Gt Ormond St which is why we stayed there.

    front rooms very noisy due to traffic.When I asked for room rates to see what type of rooms where available was told they were not available as the rates change all the time.

  • 8/10 Anonymous ( Volwassen paar) 

    op  3 juni 2008

    "Would stay again!" (97390730)

    Well Appointed, Clean, Large Room Excellent Breakfast

    Concierge not available when wanted to retrieve luggage

  • 8/10 Jaquelin ( Groep collega's) 

    van Poole , GB  op  3 juni 2008

    "Excellent value for money" (97864153)

    Room large and comfortable

    Bathroom a little bit small

  • 10/10 Desmond ( Volwassen paar) 

    van Neston , GB  op  31 mei 2008

    location - handy for tube and theatres

    outside noise, especially police sirens. You desperately need extra glazing

  • 5/10 Anonymous ( Solo zakenreiziger) 

    op  10 maart 2008

    "Not a luxurious enough stay to merit the price. No lunch available on the permises." (97737861)

    well situated for my purposes

    room service very expensive horrible food.

  • 3/10 Anonymous ( Volwassen paar) 

    op  10 juli 2007

    "My overall experience of the Hotel Russell was poor the room was poor was poor and noisy. The facilities were poor and lacking in what one would expect of a 4 star Hotel in the middle of London. A Travel Lodge would provide better accommodation and room facilities. I attempted to buy a vermouth and lemonade from the bar but unfortunately the barman could not speak good english and did not have a clue what I was asking for . Eventually the other barman who spoke more english told me he did not stock it." (99627087)

    Unfortunately there are no positive comments to note about the room

    The room was poorly lit . there was no safe or fridge . The hanging space was inadequate, with only enough room for 1 persons things. I was in room 147 facing inside the hotel towards the air conditioning units which kept me awake all night, there was a continuous dronr it was like being on a ship. the windows had been masked out to hide the view . It was not possible to open one window and the other was wedged closed. Also the facilities provided for the tea and coffee ammounted to 2 cups each.

  • 9/10 Anonymous ( Solo zakenreiziger) 

    op  3 juli 2007

    "Hotel has been well modernised. Room was nice and staff were helpful. Street noise was clearly audible as room was at the front of the hotel and the bar was woefully understaffed. Good location" (99677701)

    upgraded to a suite so no complaints

    at front of hotel and on the top floor but stll a lot of street noise at night

  • 8/10 Craig ( Jong paar) 

    van Glasgow , GB  op  28 juni 2007

    the bar was very over priced even for london,

  • 8/10 Anonymous ( Ander) 

    op  27 juni 2007

    price of extra facility example internet and price of drinks and cappacino and no sky tv

  • 7/10 Anonymous ( Solo zakenreiziger) 

    op  15 juni 2007

    "Overall, the hotel is very good value for the money." (99807445)

    The hotel is very conveniently located in the city. The restaurant and the bar provide excellent food.

    There were no parking facilities; the room was tiny, even compared to its bathroom; the bed and bedding were rather inferior quality. There is no gift shop at in the hotel. The staff were inflexible with the check out time, even when I was prepared to pay extra cash for staying a couple hours beyond the normal time.

  • 5/10 William ( Familie met oudere kinderen) 

    van Gosport , GB  op  18 april 2007

    "A very nice hotel in a very pleasent aspect but needs to look to its staff to lift it up another level." (99992046)

    A very grand and spacious hotel in a convenient and delightful square

    No response from staff to a reported defective shower and no replacement of water soddened toilet paper.Very poor service in the Bar

  • 8/10 Paul ( Jong paar) 

    van Donabate , Ireland;IE  op  11 april 2007

    "Overall it was a very enjoyable stay. Would have preferred to have had a non smoking room. Thought the price of breakfast was extravagant and that it should have been included in the room rate. Staff were very friendly and helpful and check in and out was fast and efficient." (3305296791)

    Room was a good size with everything you could need for a short stay including a fridge

    Had requested a non smoking room which we didnt get and the room in which we stayed was very stuffy and curtains etc smelt heavily of smoke

  • 5/10 Anonymous ( Jong paar) 

    op  8 april 2007

    the phone and the shower didnt work

  • 8/10 Anonymous ( Jong paar) 

    op  22 maart 2007

    "The room was smaller then expected but with good facilities and was very clean. There was a fridge provided without the usual minibar which proved very useful. The hotel was very close to the tube and also a short walk to Oxford Street.Overall I would recommend the hotel for its location and facilities, although breakfast was expensive and not included in the price." (99536279)

    good location and very clean and tidy

    we went out late on our second day and came back late afternoon and the room had not been cleaned. I requested fresh towels but none were provided as promised.I felt staff could have been more attentive for the price of the hotel

  • 9/10 Anonymous ( Jong paar) 

    op  15 maart 2007

    "We enjoyed the Hotel Russell, and found it a very convenient place to stay, and also quite charming. We would definitely stay there again - we just won't eat there. (Not a problem, with so many restaurants nearby.)" (99411096)

    The location, the appearance of the hotel, the comfort of the room.

    The hotel food was extremely overpriced. The concierge seemed more concerned about saving us money and less about finding out what we actually wanted, and didn't seem to know much about area restaurants.

  • 9/10 Matthew ( Jong paar) 

    van Irby, wirral , United Kingdom;GB  op  2 februari 2007

    "Enjoyed our weekend in this splendid romantic old hotel." (99817591)

    Unique Architecture, Comfortable bed with quiet room

    Door to balcony was not secured but was rectified by carpenter within minutes of requesting assistance to affect a repair!

  • 8/10 Anthony ( Groep collega's) 

    van Uxbridge , United Kingdom;GB  op  29 januari 2007

    "i would stay again more for the venue and location than the service" (99999687)

    great location and ambience of the hotel

    staff not very helpful

  • 8/10 Gaynor ( Jong paar) 

    van Newport , United Kingdom;GB  op  9 december 2006

    Entrance from the street and reception area had a very nice finish to them. Very nice envirinment with an upmarket feel.

    For the price of the double room I was a little let down by the size. Quite cramped with furniture crammed in.

  • 3/10 Anonymous ( Solo zakenreiziger) 

    op  30 november 2006

    The hotel lobby is beautiful and the location was great.

    My first room was filthy and rather unpleasant. The staff, especially the concierge, were unfriendly, unprofessional and rude.

  • 7/10 Anonymous ( Solo zakenreiziger) 

    op  28 november 2006

    "Good location. Staff friendly. Breakfast too expensive - " (99191471)

    Location.

    Too warm.

  • 5/10 Anonymous ( Solo zakenreiziger) 

    op  16 november 2006

    "Check in was very slow and disorganised even though hardly anybody there." (99074419)

    Rooms nicely furnished

    accommodation was fine it was room service that was the issue. Didnt like only having a shower not a bath.

  • 9/10 Luke ( Jong paar) 

    van Northampton , United Kingdom;GB  op  8 november 2006

    "All in all, a very enjoyable stay in a lovely hotel. The room was small but fine for my girlfriend and I on our one night stay although any longer and it would have been too small. The staff were very friendly and welcoming and were more than happy to help us with any queries we had. The only thing that was a problem was the lack of hot water from the shower." (99583524)

    The room was clean and modern with everything we needed in it. Staff were very helpful abnd friendly

    There were only 2 problems with out stay, this would be the extortionate prices for drinks in the hotel bar!! And the fact the the water never got hot while we were having a shower, it was only just warm at best

  • 7/10 Michael damien ( Jong paar) 

    van Belfast , United Kingdom;GB  op  25 oktober 2006

    "The hotel was very well finished and fronted by professional people who smiled, this always impresses us. My wife and I decided to walk up the beautiful marble staircase and I with each step I knew our city break would be a success. My wife and I love to travel on city breaks throughout Europe and North America and a beautiful hotel forms the foundation of any Holiday experience. We are frequent travellers to London and would definately consider your hotel again, but get the sink fixed." (3305270886)

    Beautiful fasade, lovely marble reception and landing. If my wife likes the hotel we are staying in, then I'm assured the rest of our stay will be happily spent having a great time.

    The lovely room and excellent bathroom were spoiled by the plug mechanism not releasing and we couldn't use the sink more than once.

  • 8/10 Sven ( Volwassen paar) 

    van V frolunda , Sweden;SE  op  22 oktober 2006

    "The building makes you feel as beeing an important guest. This is a nice place to stay at when in London f" (3305176717)

    Impressive building. Good location for a weekend in London

  • 8/10 Ian ( Familie met oudere kinderen) 

    van Loughborough , United Kingdom;GB  op  22 oktober 2006

    "Excellent Hotel and staff overall. Convenient for both Russell Square Tube and St. Pancras Stations. At the risk of labouring a point, the Evening meal was nearly cheaper than Breakfast, why must hotels charge so much for Breakfast? Surely more tourists would eat in the Hotel if it was sensibly priced. Surely, not everyone is on an expense account?" (3305309917)

    Clean, tidy, well run hotel

    Breakfast prohibitively expensive at

  • 7/10 Anonymous ( Volwassen paar) 

    op  21 oktober 2006

    "I was a bit baffled as to why I had to enter my switch pin code with " (3305468544)

    Facilities were good, and room clean.

    Room quite small. Traffic noise.

  • 4/10 John ( Solo zakenreiziger) 

    van Macclesfield , United Kingdom;GB  op  17 oktober 2006

    There was a huge queue at check in due to a RBS delagation being checked in at the same time.

  • 10/10 William ( Solo vakantieganger) 

    van Newtownards , United Kingdom;GB  op  13 oktober 2006

    "I love this hotel! The location is superb, and in terms of quality and value for money it has no rivals. I stayed in a number of hotels in the Bloomsbury area over the last year as I was doing a course at UCL. Was constantly dissapointed until I discovered the Hotel Russell, friendly staff, clean, well presented. The foyer alone is beautiful. Need I go on?" (3305473409)

    The room was a magnificent standard as ever.

    What's to dislike?

  • 8/10 Anonymous ( Solo zakenreiziger) 

    op  15 september 2006

    The location and the bar.

    the are no indications on how to find your room when you get to your floor.

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