Palace Hotel, Manchester

Oxford Street, Manchester, M60 7HA

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Dit prachtige, beschermde terracotta gebouw bevindt zich midden in het drukke centrum van Manchester en biedt onlangs opgeknapte eigentijdse kamers en veel inte... more

 

£ Kamers vanaf £50 per nacht
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7/10 Algemene classificatie

Categorie Gemiddelde Score
8/10 Check-in proces
7/10 Uw kamer
7/10 Werkzaamheid van facileiten / voorzieningen
8/10 Rust en reinheid in het hotel
7/10 Functioneren van het personeel
7/10 Algemene indruk
8/10 Algemene prijs/kwaliteitsverhouding
  • 5/10 Chris ( Jong paar) 

    van Batley , GB  op  9 november 2008

    breakfast, decor

    no control of central heating, no windows, very hot and stuffy room

  • 5/10 Andrew ( Ander) 

    van Birmingham , GB  op  3 november 2008

    "Nice and clean hotel. Food and wine was excellant. Staff really friendly and rooms a good size too but due to nothing working properly and overal standard I won't be staying there again until a full refurb has been completed." (107705184)

    I've attended several awards and out of all of them, the food I had in your hotel was by far the best. The meat was hot, cooked to perfection and the vegtables were steamed and crunchy. The table staff were organised and friendly.

    The extractor fan is my room didn't work. The heated towel rail had been removed. There wasn't a remote control for the tv. The free bottle of wine wasn't in my room. When I called down reception brought me a bottle 30 minutes later with no glasses or cork screw. After anohter twenty minutes I got a call to say I would need to come down with the bottle and collect glasses, however after discussing this with reception, a member of bar staff came to my rom, opened it and handed me to glasses. The heater / air con in my room didn't work and only worked at one temperature. There wasn't a water jug for the iron. At 10am whilst getting ready the power was cut from my room.

  • 9/10 Anonymous ( Solo zakenreiziger) 

    op  30 oktober 2008

    "Enjoyed it." (107696334)

    Concerige was very helpful. Also the front of desk staff very nice.

    Didn't have my online reservation. And the sandwiches on the bar menu are too fussy. You should add plain toasties for later evening snackers.

  • 9/10 Helen ( Groep collega's) 

    van Llanelli , GB  op  24 oktober 2008

    "My mum and myself had a wonderfull weekend break,everyone went out of their way to halp,the shopping was superb the theaters were fab and the hotel was realy great.We,re definatly comming back and we,re bringing friends." (107973231)

    Very friendly and helpfull staff. Great lockation, fantastic decor,and a breackfast to die for, it had everything dident need to eat till teatime.

    Very noisey in the front of hotel 3 bubs opposite unable to get to sleep till early hrs of the morning. Also could heare people speaking in the next room as plain as if they were in the same room as you.

  • 9/10 Oliver ( Solo vakantieganger) 

    van Ballinasloe , IE  op  15 oktober 2008

    "enjoyed it" (107967735)

    hotel staff excellent'food good

    room cold no safe facilities

  • 8/10 Philip ( Solo zakenreiziger) 

    van Huddersfield , GB  op  10 oktober 2008

    "Very good, the negative point above could not be blamed on the Palace. " (107389519)

    Very Comfortable, well appointed hotel with clean, nicely decorated rooms and warm comfortable beds

    Unfortunately, on the last visit the TV remote control didn't work and the location of the room meant that I was disturbed most of the night by inconsiderate passers by, both people (singing loudly) and cars (sounding horns even at 2-3 o'clock in the morning

  • 8/10 Marilyn ( Volwassen paar) 

    van Bury st edmunds , GB  op  3 oktober 2008

    "Enjoyed our stay.The public areas are very good. It is obvious that a lot of investment has been put into the building, generally to very good effect. " (107159343)

    Imposing architecture,and a good blend of design in interior furnishings and decorations.Bedroom was of a good standard.Dinner in restaurant:the food was of excellent quality, presentation and service also excellent.

    Cooked breakfast items were only lukewarm, not kept hot,and only cold plates available, not warm.Scrambled egg a disaster, not made correctly, solid rubbery mass.Secondary double glazing not sufficient to keep out noise in bedroom from railway line 2 metres away from window, not mentioned in literature, also causes outside windows to be very grimy.This detracts from 4 star status.

  • 5/10 Anonymous ( Jong paar) 

    op  18 april 2008

    "Room mix-up on check-in. Took 20 mins for receptionist to fix, because of mix-up, no morning paper delivered to room. Menu very poor in bar. Waitress told us of 'specials' on the menu that night, turned out not to be any because it was Sunday, ordered Soup and a sandwich which took over 40 minutes to arrive. Service in the restaurant for breakfast was much better." (97982721)

    Locality

    2 van de 2 personen vonden deze hotelbeoordeling nuttig:

  • 10/10 Anonymous ( Jong paar) 

    op  18 september 2008

    "brilliant!!! we would like to return and stay for longer" (107206201)

    room and staff were excellent. hotel was awesome

  • 10/10 Anonymous ( Volwassen paar) 

    op  17 april 2008

    "From time of check-in we were impressed. At all times we found staff very helpful & courteous. Our room was very clean and comfortable, if we had one little quibble - it was that we found it quite hot at night. We had breakfast both mornings and there was a very good choice,all tastes were catered for. The hotel is beautifully maintained and we would have no hesitation in recommending it to anybody. We hope to visit Manchester again and this will be top of our list for accomodation." (97658647)

    We liked the general atmosphere

    2 van de 2 personen vonden deze hotelbeoordeling nuttig:

  • 7/10 Peter ( Familie met oudere kinderen) 

    van Navan , IE  op  11 augustus 2008

    Male staff were friendly, warm and made every effort to be helpful.

    Female staff were just cool and professional. They say the right words but didnt mean them. I ordered food through room service, after 50 minutes i enquired again to be told they didnt know what room. Then I believe the food caused my son to get food poisoning. Your staff can testify to his illness the following morning.

  • 8/10 Anonymous ( Volwassen paar) 

    op  26 april 2008

    "The rate for the room was good but we found the prices of meals very expensive for what we actually got but perhaps this is the going rate in Manchester? The hotel itself and general surroundings were excellent." (97042884)

    Decor and overall cleanliness

    What was the purpose of the glass partition on the bath?

    1 van de 1 personen vonden deze hotelbeoordeling nuttig:

  • 5/10 Roy ( Volwassen paar) 

    van Fleetwood , GB  op  9 augustus 2008

    "Dissapointed with the room. I work in the middle east, this couple of nights were to celebrate our anniversary on our visit home. Not what i'd hoped for!" (108016643)

    Staff were very helpful. Good location.

    Very dissapointed with the actual room. Bed seemed very small. Room advertised as "superior" was more like a room i would expect from a Blackpool "bed & breakfast"! Lift out of order for a day!

  • 8/10 Anonymous ( Solo vakantieganger) 

    op  6 augustus 2008

    "Nice environment, good clean room, I would recommend it." (107128988)

    Day staff really pleasant, welcoming, and helpful.

    Night staff reluctant to help - lights not working in the room so asked if I'd move rooms at 02:00am. I had to insist strongly to get anything done. Night manager was helpful though.

  • 9/10 Asha ( Jong paar) 

    van Purley , GB  op  27 juli 2008

    Characterful room, excellent breakfast, fantastic location close to Oxford Road train station in Manchester city centre

  • 9/10 Anonymous ( Solo zakenreiziger) 

    op  16 april 2008

    "Very stylish old hotel offering good value for money. Good location for all amenities and excellent staff. Views from the rooms are not very good since the hotel is very close to the railway station but the quality of the bedrooms definitly compensates. Rooms overlooking the main road can be noisy due to late drinking disco bar close by. Very good choice at breakfast but the cooked food ( Bacon, eggs etc) were a bit stale and not very nice to eat." (97880868)

    Fabulous bedrooms, great reception area and a very nice bar/dining room. Also, the staff were very friendly and helpful.

    although there was a large choice at breakfast, the cooked food was a bit stale and not very nice to eat.

    1 van de 1 personen vonden deze hotelbeoordeling nuttig:

  • 10/10 Karen ( Volwassen paar) 

    van Stoke on trent , GB  op  24 juni 2008

    "Excellent all round service, needed to change my booking at short notice and was able to do so via the telephone with very helpful staff." (108027827)

    The hotel is in a good location not far from the heart of the centre, the Arndale Centre is within walking distance. Breakfast at the hotel was excellent, loads of choice - hot and cold. Drinks at the bar in the evening were not too badly priced also. Rooms comfortable.

    No bad points but the hotel is quite big and finding your room can be daunting.

  • 8/10 Anonymous ( Volwassen paar) 

    op  15 april 2008

    wonderful hotel building, well situated in centre of town

    VERY VERY noisy in rooms at front of hotel on Friday night - there is a club opposite that doesn't close till 4am

    1 van de 1 personen vonden deze hotelbeoordeling nuttig:

  • 9/10 Anonymous ( Volwassen paar) 

    op  18 juni 2008

    "excellent" (97984466)

    every thing very good, nice staff

  • 7/10 Michelle ( Volwassen paar) 

    van Milnthorpe , GB  op  8 april 2008

    "we only stayed one night apart from the above it was a pleasant stay although we were a little close to the railway,but overall we would book again" (97165232)

    in the heart of manchester.

    we found the bed linen grubby don,t think it had been changed from last guest.

    1 van de 1 personen vonden deze hotelbeoordeling nuttig:

  • 10/10 Tracy ( Volwassen paar) 

    van Staffs , GB  op  15 juni 2008

    "excellent, hoping to return" (97090495)

    clean, resposnive attentive staff

  • 8/10 Anonymous ( Solo zakenreiziger) 

    op  4 april 2008

    "I gained sufficient information over the Internet so there was nothing more I needed. One minor comment - on my booking confirmation it stated that I would have a bottle of wine in my room but this didn't materialise. When I mentioned this on my departure I was then offered a bottle." (97999833)

    Very spacious room. The building was very impressive.

    Very noisy during the night (trains + club over road)

    1 van de 1 personen vonden deze hotelbeoordeling nuttig:

  • 10/10 Anonymous ( Volwassen paar) 

    op  11 juni 2008

    "happy to stay anytime" (97776736)

    great decor

  • 9/10 Anonymous ( Volwassen paar) 

    op  3 april 2008

    "This was a very friendly, helpful, clean and professional hotel. If I was to re-visit anytime in the future, I would ask for a room with a better view in order to stop it from feeling like it was evening all day long." (97139319)

    A clean, quite and very spacious room with everything you required.

    As the room was at the back of hotel, there was no view therefore making it a very dark room.

    1 van de 1 personen vonden deze hotelbeoordeling nuttig:

  • 4/10 Anonymous ( Solo zakenreiziger) 

    op  8 juni 2008

    "See above" (97774899)

    Nice decor, good atria. Good size room, clean

    Staff were not helpful. Especially night time staff. Poor english, rude Breakfast was of a poor standard. No leisure facilities. Definitely not 4* service. Barely 2* in terms of service. I will not be using this hotel again unless I am desparate. I certainly will not recommemend staying at this hotel!!!

  • 10/10 Anonymous ( Jong paar) 

    op  1 april 2008

    "A really nice hotel, a nice mix of modern and retro. Have attended a function in the Grand Ballroom and it was excellent. Have stayed in both executive room and standard double and both were great value for money. Staff were polite and accommodating. Rooms and linen were clean and fresh." (97405452)

    It's position in relation to Comedy Store and Deansgate Locks. Breakfast was delicious also!!

    Nothing

    1 van de 1 personen vonden deze hotelbeoordeling nuttig:

  • 9/10 Lynn ( Man/man of vrouw/vrouw paar) 

    van St helens , GB  op  3 juni 2008

    "Overall experience was very good. I have stayed at this hotel twice before in the past 12 months and found it great everytime. " (97274768)

    The consiage on the afternoon of our visit was excellent unfortunately i didnt get his name. Everything was very nice.

    Embarrasing when asked about the package we had bought through yourselves that included a glass of champagne and capapes during the stay as staff said never heard of such an offer.??????

  • 9/10 Susana ( Jong paar) 

    van Lleida , ES  op  5 maart 2008

    "The hotel was incledible! Was so so nice and majestous!" (97728151)

    Perfect, only two thinks that I don't understand. They give me a handicapped person room, and the bathroom was so disconcerting. And someone use my name and my number room to take dinner in the Temple bar, and at the check out, include this in my account. But I realise obout that and don't pay.

    1 van de 1 personen vonden deze hotelbeoordeling nuttig:

  • 9/10 Robert ( Volwassen paar) 

    van Gloucester , GB  op  14 mei 2008

    "very comfortable, pleasant staff, good breakfast" (97110041)

    the luxury of the room

  • 10/10 Anonymous ( Volwassen paar) 

    op  1 januari 2008

    "After reading some of the reviews we were worried about what to expect. I shouldn`t of bothered worrying as the room was excellent very clean tidy and no smells, as was noted in some of the reviews,and the staff could not have been more friendly and helpful if they tried." (97912659)

    Excellent clean tidy room, very friendly and helpful staff

    Nothing

    1 van de 1 personen vonden deze hotelbeoordeling nuttig:

  • 9/10 Lee ( Jong paar) 

    van Olten , CH  op  8 mei 2008

    "Das Hotel befindet sich extrem Zentral ist jedoch nicht direkt dem lärm des Nachtlebens ausgesetzt. Das Zimmer war riesig und das Doppelbett war super bequem und sehr breit. Das Interieur des Zimmers war sehr edel und modern eingerichtet. Das Badzimmer besass eine Badwanne, welche auch als Dusche benutzt werden konnte. Das Früstückbuffet war mit diversen Früchten und Marmeladen sowie einem richtigen Englischfrühstück bestückt. Div. Tee- und Fruchtsaftsorten rundeten das gute Früstück ab." (97580736)

    Sehr gute Lage in einem historischen Hotel.

    Die Verbindungstür war zu wenig abgedichtet, sodass es sehr hellhörig war. Zudem sind die Wände relativ dünn, sodass man bei lauten Zimmernachbarn alles hören kann.

  • 6/10 Gregory ( Volwassen paar) 

    van Kettering , GB  op  30 december 2007

    "Nicely situated om the edge of the city center. Nice public areas. The girl on reception when we checked in was terrific, a good ambassador for the hotel. £22 for parking was a disgrace and £14 more than I was advised. Noisy unloading of lorrys in the service yard, we got the impression that it went on all night. A noisy couple next door proved the wall sound insulation to be inadequate. Interesting building for anyone like me that has an interest in Civil Engineering or Victoriana." (97331275)

    Friendliness of the staff, and a good breakfast. Interesting building.

    Small room and small double bed compared to all other hotels that have stayed in. Slight unpleasant smell in the room and all this after an upgrade.

    1 van de 1 personen vonden deze hotelbeoordeling nuttig:

  • 10/10 Liam ( Jong paar) 

    van Telford , GB  op  30 april 2008

    great building,lovely rooms 10/10

  • 8/10 Anonymous ( Volwassen paar) 

    op  10 december 2007

    "Some confusion at check-in as to how many rooms had been booked. Tried to charge for breakfast that we had not had at checkout. Hotel was in a good central location for exploring Manchester on foot. Car parking at NCP was expensive. Would have preferred to be able to book online rather than having to telephone." (97947739)

    Room was very comfortable.

  • 5/10 Anonymous ( Vriendengroep - volwassenen) 

    op  7 november 2007

    "overall value for money as breakfast was included, however I would rate tho hotel less than 4* compared to two other hotels I have recenctly stayed in close by." (97673747)

    locality

    staff a little unhelpful and unfriendly. Room was a little smelly and too hot, also very dark as inadequate lighting for size of room

  • 10/10 Joanna ( Familie met oudere kinderen) 

    van Rotherham , GB  op  24 oktober 2007

    "The stay was fantastic, this was my third visit to the hotel and again I was not let down" (97474931)

    It was very comfortable

    Possibly lack of tea making facilities

  • 10/10 Caroline ( Vriendengroep - volwassenen) 

    van Selston , GB  op  4 oktober 2007

    "We had a wonderful weekend, the staff were great and extremely helpful, the only thing we didn't have was a map but that wasn't for long as when we booked in we were given an extremely good map that we carried around all weekend and never got lost once, we really can't complain about anything." (99637242)

    The accommodation was clean and very comfortable,a very good size room which is unusual, we had a lovely room, it was an upgrade to a contempary room. It's well worth paying alittle extra.

    I didn't dislike anything about the room, we thought it was great, the only thing i'd mention is the lighting could have been alittle brighter, but thats hardly worth complaining about.

  • 8/10 Anonymous ( Solo vakantieganger) 

    op  23 juli 2007

    "Stayed here many times good hotel for a reasonable price including breakfast." (97927321)

    Good practical location and accomodation for parents close to Student City

    Parking offsite but within easy walking distance

  • 3/10 Anonymous ( Familie met oudere kinderen) 

    op  20 juli 2007

    "i DO THINK THIS HOTEL WAS GOOD VALUE AND WOIULD NOT STAY THERE AGAIN. CAR PARK WAS TOO FAR AWAY THIS SHOULD HAVE BEEN STATED IN WRITE-UP ON INTERNET. ALSO WE WERE 3 ADULTS PARENTS AND 22YEAR OLD WE COULD HAVE HAD ONE ROOM AS THERE WERE 2 DOUBLE BEDS AND SAVED MONEY IF WE HAD KNOWN. THIS WAS JUST AN OVERNIGHT STAY FOR OUR DAUGHTERS GRADUATION BUT I FEEL IT WAS A WASTE OF MONEY AS OUR ROOM SMELT SO BAD WE DID NOTHAVE A GOOD NIGHTS SLEEP. WE WOULD BEEN BETTER RESTED STAYING AT HOME AND GETTING UP AT 5 IN THE MORNING TO TRAVEL TO MANCHESTER TO BE THERE ON TIME. SORRY BUT WILL NOT BE STAYING WITH AGAIN. i DID NOT COMPLAIN AS THERE WAS NOT ENOUGH TIME HOWEVER I WOULD LIKE A REPLY FROM YOU. BODDINGTON. E-MAIL boddington5@tiscali.co.uk" (97611392)

    A VERY NICE GRAND HOTEL. GOOD SHOWER AND SOFT TOWELS.

    FOUND IT DIFFICULT TO FIND THE ROOMS. EXPLANATION NOT ADEQUATE. A MAIZE OF CORRIDORS AND NOT ENOUGH SIGNS OR LIFTS. ONE OF THE ROOMS SMELT EVEN THOUGH IT HAD ALWAYS BEEN LISTED AS NON-SMOKING., NOT PLEASANT TO SLEEP IN. IRON DID NOT WORK IN ROOM. ONLY TWO TEA BAGS. COOKED BREAKFAST WAS DRY AND HAD BEEN STANDING FOR A LONG TIME COULD HAVE BEEN A LOT BETTER. TEA WAS PLENTIFUL AND TOAST.

  • 4/10 Anonymous ( Solo vakantieganger) 

    op  15 juli 2007

    Location

    Very noisy in the room

  • 7/10 Anonymous ( Solo vakantieganger) 

    op  6 juli 2007

    "The hotel is good value for money - however our bedroom was very near to a train line so we could hear the trains all night. The beds were hard and the pillows were not of a good quality." (99284051)

    The hotel is in the centre of Manchester.

    There are no parking facilities.

  • 10/10 Peter ( Volwassen paar) 

    van Walsall , GB  op  3 juli 2007

    "Palace , you have got one great Hotel. It is an adventure coming about once every 5 weeks or so to see if the room is modern, Classical, hight ceiling or low, one room or 3!! as was the case once just like being transported back in time, how good was that.Dont ask what the room is going to be like , just waite for the surprise and enjoy." (99529501)

    We thought the accommodation was very good. We enjoy discovering what kind of room we are going to get because it is so differant every time. We just love this place and recommend it.

    nothing to dislike

  • 10/10 Keith ( Volwassen paar) 

    van Birmingham , GB  op  20 juni 2007

    The room was large and quiet and had excellent easy chairs.

    The television was a little dated with a bare minimum of stations and did not have teletext.

  • 7/10 Richard ( Volwassen paar) 

    van Rossendale , GB  op  20 juni 2007

    "the hotel was fine, the staff were polite and helpful. Active hotels, however were very poor, despite sending me confirmation of the booking, three weeks prior to my visit, they had failed to notify the hotel. This mean upon our arrival no room had been reserved for us. Luckily the hotel was not full and happily accomodated us, if the hotel had been full, this could have been very embaressing." (99525400)

    rooms were clean, modern and well equiped

    windows did not open, lack of fresh air

  • 10/10 Michelle ( Jong paar) 

    van Barnoldswick , GB  op  19 juni 2007

    Location

  • 3/10 Stuart ( Volwassen paar) 

    van Wigan , GB  op  30 mei 2007

    "This hotel will no doubt appeal to stag/hen parties or builders/workers on contracts nearby but it does not lend itself to special occasions. We booked a reasonably priced room which was adequate for the price. Maybe we expected too much. The place could do with a good paint and decoration and a few smiles." (99290053)

    close to amenities

    tatty, smelly stairway (flooded carpet at some point?) lack of air of welcome. Staff simply adequate. If you have meeters and greeters near the door they should meet and greet as opposed to ignore and chat.

  • 10/10 Anonymous ( Vriendengroep - volwassenen) 

    op  23 mei 2007

    "La chambre " (99021038)

    Deux merveilleuses repr

  • 9/10 Anonymous ( Volwassen paar) 

    op  16 mei 2007

    Very impressive on entering the hotel and staff were very professional and friendly.

    Drinks in the hotel bar extortionately priced

  • 8/10 Desmond ( Vriendengroep - volwassenen) 

    van Newry , United Kingdom;GB  op  11 mei 2007

    "Very good accommodation, and nice hotel" (99274295)

    Spacious room,

    Cost of drinks in bar and the fire alarm went off in the hotel but not in our section

  • 8/10 Anonymous ( Volwassen paar) 

    op  8 mei 2007

    "A fantastic hotel with easy access to the train station, city centre shops and nightlife. Would definitely stay at the Palace again, but not in room 011." (99900344)

    The fact that the hotel was a listed building interested us greatly.

    We stayed in room 011 and experienced a considerable amount of noise in that we believe our room was adjacent to the aircon extract system.

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