Thistle Royal Horseguards, London

2 Whitehall Court, Whitehall, London, SW1A 2EJ

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Dit monumentale hotel bevindt zich midden in een gebied van Londen, dat bekend staat vanwege een glorieuze praalvertoning. Het ligt in een rustige omgeving in W... more

 

£ Kamers vanaf £50 per nacht
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8/10 Algemene classificatie

Categorie Gemiddelde Score
8/10 Check-in proces
8/10 Uw kamer
7/10 Werkzaamheid van facileiten / voorzieningen
8/10 Rust en reinheid in het hotel
8/10 Functioneren van het personeel
8/10 Algemene indruk
9/10 Algemene prijs/kwaliteitsverhouding
  • 9/10 Anonymous ( Familie met oudere kinderen) 

    op  28 augustus 2008

    "great hotel, really enjoyed our stay" (107236611)

    We were upgraded promptly after our first night to a royal room which was very clean and nicely decorated.

    first room we were given was of a very poor standard for a 'delux room' . Bed was awful with lumpy springs causing major discomfort. grubby carpet and cracked bathroom tiles were not in keeping with a 4* hotel.

    3 van de 3 personen vonden deze hotelbeoordeling nuttig:

  • 9/10 John ( Volwassen paar) 

    van Moneymore , GB  op  29 juni 2008

    "With the exception of the noise very good" (97263028)

    Efficient staff, good quality accommodation well located for various means of transport

    Ongoing work caused disruption - jack hammer or kango being used

    2 van de 2 personen vonden deze hotelbeoordeling nuttig:

  • 8/10 Timothy ( Solo zakenreiziger) 

    van Henley-on-klip , ZA  op  25 juni 2008

    "Enjoyed it" (97233596)

    Location, food, view from room.

    Did not always have hot water in shower, mattress needs replacing (Room 839)

    1 van de 1 personen vonden deze hotelbeoordeling nuttig:

  • 8/10 Alex ( Volwassen paar) 

    van Lichfield , GB  op  18 november 2008

    "The hotel was very well presented and clean, the staff were polite." (107524221)

    room was clean and comfortable.

    i reported that someone must have come into our room whilst i was out in the day as they had clearly used the toilet. Nothing was stolen so I imagine that this must have been a member of the staff. I received a bottle of wine as an apology which was appreciated. I found it difficult to talk to the concierge's as although they spoke english this clearly was not their first language so they had difficulty understanding what I was asking at times.

  • 8/10 Anonymous ( Volwassen paar) 

    op  29 april 2008

    Struttura di alta qualità, all'arrivo con un supplemento mi è stato proposto l'upgrade alla camera de luxe con vista Tamigi, ne vale la pena.

    La colazione continentale NON vale assolutamente il prezzo pagato.

    1 van de 1 personen vonden deze hotelbeoordeling nuttig:

  • 8/10 Peter ( Solo zakenreiziger) 

    van Edinburgh , GB  op  16 november 2008

    "Great hotel, good location - let down in a minor way by the point made above" (107909086)

    The overall impression of the hotel is good...

    However, I felt that some of the staff, seem to be 'jobsworths' and if it wasn't specifically their job they ignored you.

  • 10/10 Simon ( Volwassen paar) 

    van Eastbourne , GB  op  10 november 2008

    "All in all a first rate hotel. Very comfortable and spotlessly clean with friendly attentive staff. I would stay there again without hesitation." (107527172)

    The hotel is in a prime location. Has been/is being refurbished to a very high standard. The staff were attentive and friendly. The food was excellent. The cleanliness was first rate.

  • 5/10 Hilary ( Volwassen paar) 

    van Sheffield , GB  op  17 juni 2007

    The room we were given after I complained about the first accomodation was quite pleasant as it had a nice view of the gardens and river

    The room we were initially given was the worst hotel room I have been given. It was so built around that the sky was not even visible - I could not have spent a night in there without suffering from claustrophobia.

    3 van de 3 personen vonden deze hotelbeoordeling nuttig:

  • 10/10 Catherine ( Solo vakantieganger) 

    van Coventry , GB  op  4 november 2008

    "The hotel was excellent, and very luxurious." (107784331)

    The hotel was EXCELLENT value for money and very posh!

    The weather, thought that was nothing to do with the hotel!

  • 9/10 Anonymous ( Solo vakantieganger) 

    op  26 september 2008

    "fine" (107309364)

    well renovated

    over priced

  • 8/10 Anonymous ( Vriendengroep - volwassenen) 

    op  14 november 2007

    The spaciousness,comfort of furniture, if not beds, and location

    The pillows were dreadful--on both beds! And would very much like signs of this being an environmentally responsible hotel-- re lighting levels, laundry levels etc.

    1 van de 1 personen vonden deze hotelbeoordeling nuttig:

  • 9/10 Anonymous ( Volwassen paar) 

    op  9 september 2008

    "Very pleasant indeed" (107127551)

    found it difficult to work out how the heating/aircon wall attachment was operated. Had to get up in the night to "fiddle" with it as we were hot and airless. Also got too cold when we switched it on. All a bit of a mystery. Handy instructions would have helped greatly.

  • 5/10 Nick ( Volwassen paar) 

    van Canberra , AU  op  13 juli 2008

    "far too expensive for what you get" (108011458)

    location

    internet facilities non-functional, and should in any case be included in room rate

  • 8/10 Anonymous ( Man/man of vrouw/vrouw paar) 

    op  11 april 2007

    "THE HOTEL IS A BIT DAUNTINGLY SMART WITH UNIFORMED DOORMEN AND CONCIERGE AND VAST MARBLED RECEPTION AREA. I FELT DISTINCTLY UNDER-DRESSED IN JEANS AND BOMBER JACKET. BUT TO BE FAIR THERE WAS NO SNOBBERY FROM THE STAFF AND OUTSTANDINGLY GOOD SERVICE CHECKING IN. RECEPTIONIST WAS FRIENDLY, WELCOMING AND EFFICIENT AND SHE ALSO OFFERED A ROOM UPGRADE ON ARRIVAL FROM 'DELUXE' TO 'EXECUTIVE' FOR " (99733446)

    CLEAN, COMFORTABLE BED, PLENTY OF DRAWERS, GOOD WARDROBE, SPACE FOR LUGGAGE. ELECTRIC LIGHT FOR DO NOT DISTURB ETC WAS A GOOD TOUCH.

    THE ROOM LIGHTING WAS JUST ROTTEN FOR A SO-CALLED EXECUTIVE ROOM. CANDLE STYLE BULBS WITH NO SHADES AND NO BEDSIDE TABLE LAMPS MEANT THERE WAS NO ATMOSPHERE TO AN OTHERWISE PLEASANT ROOM.

    2 van de 2 personen vonden deze hotelbeoordeling nuttig:

  • 7/10 Jackielyn ( Groep collega's) 

    van Athenry, county galway , IE  op  23 juni 2008

    "Overall, barring some inconveniences, we found the hotel acceptable and would stay at Royal Horseguards again. Two reasons to stay again: feeling of safety & proximity to attractions we enjoy visiting." (97011531)

    Very acceptable location in relation to the parts of the city we were visiting. As 4 women traveling alone, we felt very safe there. Charming rooms but a bit shabby, although very clean.

    (1)I pre-booked taxi with concierge each morning for the evening's event. We expected the taxi to be at the door waiting for us at the appointed time; although we always appeared 10 minutes early, we had to re-request the taxi & the doorman would then hail a cab resulting in late arrivals for all events by a minimum of 20 minutes. I find that completely unacceptable. (2) I pre-booked 2 Executive Twins & the rooms were polar opposites of each other in terms of size, view and overall feel. Both mini bars in each room were understocked, according to the price list.

  • 10/10 Susanne ( Volwassen paar) 

    van Arnsberg , DE  op  1 juni 2008

    "Excellent value for money" (97905565)

    excellent staff who were extremely caring. as it was our anniversary they could not do enought to make it special including room with a view of thames and free bottle of wine. The location is excellent.

  • 9/10 Anonymous ( Jong paar) 

    op  22 mei 2008

    "I was very impressed with the young woman who checked me in when I arrived. She was very profession, attentive, sweet and accomodating. She took extra time to rearrange our room to have the most interesting views and windows. I was doubly impressed with this since I had booked one of the least expensive rooms at the hotel. It was nice to still be treated as a valued customer. (I believe her name was Renata)" (97753669)

  • 10/10 Anonymous ( Volwassen paar) 

    op  19 maart 2008

    "Excellent Hotel, you felt at ease during the stay." (97723817)

    Excellent service,the staff made you feel welcome.

  • 7/10 Anonymous ( Groep collega's) 

    op  14 maart 2008

    Location

    Remote control for TV was not 100% operational.

  • 8/10 Anonymous ( Jong paar) 

    op  19 december 2007

    "i would like to have known that my room was not a view over the thames would liked to have known if i asked the hotel to book me a taxi that there was a charge for this." (97098168)

    on the thames close to the theatres and main streets

    the view from the room

  • 10/10 Steve ( Jong paar) 

    van Stockport , GB  op  26 september 2007

    "Fantastic hotel opposite the London Eye - Couldn't get a better location for all the sights." (99538784)

    Location

  • 10/10 Anonymous ( Vriendengroep - volwassenen) 

    op  27 juni 2007

    "Perfect for sights trafalgar sq etc.Drink prices a bit saucy but not too bad if you are only using residents bar." (99908431)

    Very central to everything, easy to get to via underground

  • 7/10 Anonymous ( Volwassen paar) 

    op  21 juni 2007

    The quiet area, proximity to Royal events and so many interesting places. The lounge areas in the hotel,the convenience of very good food drink and service at all times.

    The view from the room window - 543 - supposedly a de-luxe but the bathroom was showing definite signs of wear and requires refurbishment.

  • 8/10 Anonymous ( Jong paar) 

    op  8 mei 2007

    "Great situation in London for where we wanted to be. Hotel is very clean. Good atmosphere" (99434120)

    Very respectable looking hotel. Staff very professional. Food was excellent

    Our room was not turned down in the evening and in the morning we were disturbed whilst still in bed at 8.30am

  • 8/10 Anonymous ( Jong paar) 

    op  4 april 2007

    Air con unit kept us awake!

  • 10/10 Ian ( Ander) 

    van Bristol , GB  op  21 maart 2007

    "EXCELLENT HOTEL IN A WONDERFUL CENTRAL LOCATION CLOSE TO THE RIVER THAMES, WEST END AND PARLIAMENT. ROOM SERVICE WAS FAST AND EFFICIENT. ROOMS WERE HIGH CLASS AND RELAXING. THE WHOLE HOTEL WAS WELCOMING AND REEKED OF QUALITY." (99017487)

    VERY PLUSH AND CLEAN. HIGH QUALITY FURNITURE AND FURNISHINGS INCLUDING A LARGE CARRIAGE CLOCK IN THE ROOM. ROOM VERY WELL LIT.

  • 10/10 Neal ( Ander) 

    van Bray , Ireland;IE  op  7 maart 2007

    "Most enjoyable. Will definitely stay again. Good room and related services. Great location for sightseeing. Very relaxed atmosphere (good piano player !). Very pleasant, friendly and helpful staff. My 10-year-old son was also very impressed. Thanks," (99968977)

    Very friendly, helpful and efficient staff. Lovely room. Good facilities, good location, good food.

    Small point : Had asked in advance for Foam pillows (I'm asthmatic) but room had only feather ones. In mitigation, I only spotted this when I got back in the evening (10pm) and concierge managed to get one foam pillow and tried extremely hard to get more, and did arrange an alternative. He was most helpful but I am surprised with high asthma rates in UK (1 in 4) that hotels still use feather pillows !!

  • 9/10 David ( Volwassen paar) 

    van Edinburgh , United Kingdom;GB  op  28 februari 2007

    "your hotel should use another taxi company i booked one for 1800 he as there at 1755 when we got in the metre was at " (99387050)

    very clean

  • 8/10 Paul ( Volwassen paar) 

    van Katy , United States;US  op  28 februari 2007

    "Charming building, great location, and very good service. The hotel is clean and well maintained as well. The expenses add up quickly, though, so be prepared to pay more than is advertised." (99589025)

    Historical building and location

    Expense, but maybe that's just London

  • 9/10 Anonymous ( Jong paar) 

    op  28 februari 2007

    "we would almost certianly stay at this hotel again when we come to london for a weekend in london as it is central to many of the capitals attractoins" (99787709)

    the accommodation was up to the high standard we would expect from a hotel in london

  • 7/10 Anonymous ( Jong paar) 

    op  24 februari 2007

    Helpful staff, clean room and good central location - within walking distance of many major attractions

    The room was very dark as looked out onto stairway

  • 9/10 Anonymous ( Jong paar) 

    op  21 februari 2007

    "generally very impressed, stay in poland, turkey & germany frequently on business in exec rooms and none compare at the price wife loved it too, it was our 17th anniversary, location was just perfect for a stroll home from the Adelphi Theatre" (99474405)

    great location & good quality of hotel, staff all very supportive & friendly

    small thing - slow drain away of water in sink & shower

  • 9/10 Anonymous ( Volwassen paar) 

    op  7 februari 2007

    "We were most impressed with staff at the hotel all of them were very polite and most helpful, the restaurant staff in particular both for breakfast and for our evening meal were first class." (99575681)

    It`s proximity to the attractions that we wished to visit and to the Embankment Tube Station for ease of travelling.

  • 9/10 Mike ( Jong paar) 

    van Twickenham , United Kingdom;GB  op  31 januari 2007

    Location and cleanliness of the hotel

    The waitress at breakfast, very unhelpful and not very polite

  • 7/10 Anonymous ( Familie met jonge kinderen) 

    op  8 januari 2007

    "The room was great and hotel in general, but the service in the lounge bar was very slow and very disorganised." (3304104226)

    Clean and to high standard

  • 7/10 Neil ( Volwassen paar) 

    van Thame , United Kingdom;GB  op  21 december 2006

    "We were not offered an upgrade on arrival and, as the hotel was very quiet I am sure an upgrade was possible. We would have upgraded to a room with a view and had an even better experience. Wonderful location and would definitely use again and recommend!" (99594925)

    Wonderful location just a short walk from The London Eye, Trafalger Square, The Strand and Covent Garden. Staff very helpful and food in 1 21 2 restaurant excellent

    Never got the ice ordered from room service. No view from the room - other than a stair well!

  • 9/10 Anonymous ( Jong paar) 

    op  19 december 2006

    Central London, beautiful building, near tube, large rooms. Excellent breakfast and polite staff.

    A bit noisy between rooms and excess noise from outside (but this is central London). Rather worn bathroom.

  • 5/10 Malcolm ( Volwassen paar) 

    van Coleraine , United Kingdom;GB  op  7 december 2006

    "Over priced for poor service. If breakfast is offered enough facilities for guests should be available at all times. Having to wait so long - management should have offered discount" (99243275)

    Central location

    Had to wait 45 minutes for table for breakfast as were most guests and then charged

  • 9/10 Nathalie ( Vriendengroep - volwassenen) 

    van Sion , Switzerland;CH  op  22 november 2006

    excellentes qualit

    Etat un peu v

  • 8/10 Anonymous ( Solo zakenreiziger) 

    op  21 november 2006

    The room was comfortable and not over heated as is often the case in hotels. The bathroom was clean with all needs catered for.

    The television was old, flickery and not well adjusted. It was difficult to find the music channel and when located, had poor reproduction.

  • 5/10 Wendy ( Volwassen paar) 

    van Sittingbourne , United Kingdom;GB  op  19 november 2006

    The position of the hotel was excellent

    It took nearly an hour to book into the room even though we arrived at 2 the advertised time.This was a complete waste of our time as we were only there for one afternoon and evening.

  • 6/10 Anonymous ( Ander) 

    op  12 november 2006

    "Problems when pay with VisaCard in the Hotel" (99119427)

    front disk employ ( I Think the name i Victoria / young girl). Unkind and verry bad service unfortunately

  • 10/10 Anita ( Ander) 

    van Hewett , AUSTRALIA;AU  op  31 oktober 2006

    "Although I only had an overnight stay,I really felt comfortable.The room was excellent,and the welcome message on the TV was such a nice touch.The staff were pleasent and polite,and very helpful,without being in your face.The only thing I did not know,was that beakfast was include in the price,so a nice surprise.Overall my stay was an excellent experience.Many thanks" (99527405)

    The comfort of the room,very clean,everything I needed was supplied

  • 6/10 Stewart ( Volwassen paar) 

    van Bangor , United Kingdom;GB  op  26 oktober 2006

    "Quite expensive" (99614001)

    Comfortable

    Hair dryer didn't work. The new one we requested was not brought to our room.

  • 9/10 Lee ( Jong paar) 

    van Smethwick , United Kingdom;GB  op  25 oktober 2006

    excellent location, allowed us into room on arrival at 1030am, large room with seperate lounge, very comfortable clean true 4* hotel we loved it...

    no view to speak of from our room but no negatives at all really..

  • 8/10 Lyn ( Volwassen paar) 

    van Bournemouth , United Kingdom;GB  op  25 oktober 2006

    "Amazing location, just across the Hungerford bridge so great if you're coming in from Waterloo. Appears to be parking too. Lots of character but not so up-market you feel uncomfortable. I would recommend it with the proviso to check no disco on if its a saturday night." (99990168)

    Excellent location for visiting london, room clean and tidy, fairly spacious.

    Bathroom could use a touch up. Also we did not appreciate the disco that started up and was going to last till 12.30am! Suggest you check there is not a wedding reception on or request to be on the 9th floor!!

  • 8/10 Anonymous ( Solo zakenreiziger) 

    op  21 oktober 2006

    The bathroom was along the corridor and there was only a small mirror available in the room.

  • 9/10 Christine ( Solo vakantieganger) 

    van Newport , United Kingdom;GB  op  18 oktober 2006

    "As above I found this a relaxing and elegant stepping stone stop for a holiday in Paris (from Wales) via eurostar .I would reccommend." (99526402)

    the area and unstressed surroundings reflected by the unhurried and helpful staff comfortable and relaxing stay Historic settinng

  • 3/10 Nick ( Familie met jonge kinderen) 

    van Hamstreet , United Kingdom;GB  op  17 oktober 2006

    "Upon arrival the room location as very poor ( no natural light available ). After requesting an alternative room we waited for over 2 hours , asked 3 staff for information before eventually requesting a manager who then showed us to our alternative room. General politeness / helpfulness was very poor ." (99999071)

  • 10/10 Anonymous ( Volwassen paar) 

    op  23 mei 2007

    "We did have a very nice time, and the hotel did live up to our expectations. It was my wifes birthday, and our stay was very special." (99133740)

    I requested a room overlooking the thames, and I definitely got that, even though I did have to pay for the ptivilage.

    The hotel was beautiful, and I really couldn't fault it, however I was woken up to some sort of banging, which lasted about half an hour, It sounded like some one was using a laundry chute. it was about 6am in the morning.

    0 van de 1 personen vonden deze hotelbeoordeling nuttig:

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